FROM OUR FAN MAIL POUCH

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We continue to focus on guest care every day and here are a few reasons we won’t ever stop:


“I am only one person among millions but just wanted to say that I am praying for you, RCI, and all of the cruise lines! Hubby and I have 7 upcoming cruises with RCCL and hope that we will still be able to go! Please know that you and your staff are appreciated for doing everything you can to keep us cruisers safe! I know you’re going through tough times, which will probably get a lot tougher before it’s all said and done but know that smiles are infectious (pardon the pun), so keep smiling!” — Sally K.


“We wanted to let you know that we have the utmost confidence in you and your team to provide the necessary safety for everyone onboard and at the destinations/ports. We are looking forward to sailing with you again on our scheduled trip and have no plans on changing that. While this is a black swan event, we wanted to reach out to you and let you know that we are confident in your organization to navigate this situation with the utmost professionalism.”  — Robert B.


“With no action required on our part, we received chargebacks to our credit card to return funds paid for shore excursions and we also received the future cruise credit statement from Royal Caribbean. This procedure could not have gone better, and the outcome was a big stress relief for us. The FCC operations were extremely well handled. This is the kind of operational and policy excellence that has kept us loyal to Royal over decades and for dozens of cruises.” — Ed G.