To provide peace of mind in vacation planning, Royal Caribbean Group is extending its “Cruise with Confidence” cancellation policy to sailings through April 2022.
For new and existing bookings created by August 1, 2020, guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. The cruise company has also enhanced “Cruise with Confidence” with new rebooking options. The updates now available to travelers and their travel advisors include:
- “Best Price Guarantee”: Guests can choose to change the price and promotional offer on their reservation up to 48 hours before their cruise.
- “Lift and Shift”: For ease and as close as 48 hours prior to sailing, travelers have the option to simply “lift and shift” their cruise to the same itinerary departing on a future date. The original price and promotional offer on the reservation will be protected, along with the length of the cruise and stateroom category.
“Guests are reacting positively to our ‘Cruise with Confidence’ policy because it enables them to make informed decisions and to better manage complicated travel plans during this unprecedented time of uncertainty,” says company chairman and CEO Richard Fain. “We want our guests to feel they can safely keep their existing cruise bookings or schedule new sailings because this policy gives them more freedom and flexibility.”
Hundreds of RCL customer service agents across the United States and, indeed, the world, are safely working from home to communicate and address individual questions and concerns of guests.
Thanks to the “Cruise with Confidence” policy, RCL is better able to respond to changing global travel restrictions while providing more security and peace of mind to guests for their travel planning both now, and in the future.
Full details of the “Cruise with Confidence” policy can be found at the respective brand websites.
Royal Caribbean International https://www.royalcaribbean.com/cruise-with-confidence
Celebrity Cruises https://www.celebritycruises.com/cruise-with-confidence